The Association of Residential Letting Agents (ARLA) is the UK's foremost professional body for letting agents. Our members are professionals working at all levels of letting agency, from business owners to office employees.

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The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

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Our estate agents join NAEA voluntarily to demonstrate transparency and ensure they are at the forefront of developments in the industry and to provide the very best moving experience to their consumers – they have nothing to hide! By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.

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The London Rental Standard (LRS) initiative is designed to raise professional standards in the capital’ private rented sector by providing a consistent benchmark of accreditation for consumers. LRS is a voluntary set of minimum standards that the Mayor of London expects of letting agents operating in London’s private rented sector.

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The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

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