What are Cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the "lifetime" of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.
Two types of cookies may be used on this website:
Disabling/enabling cookies
You can accept or decline cookies by modifying the settings in your browser. You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.
This privacy policy sets out how under The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) we use and protect any information that you give us when you use this website or interact with STANLEY Chelsea (Ltd).
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Controlling your personal information
We will never sell or lease your personal information to third parties.
What we collect and how long we hold it for varies depending on our relationship with you-
For Landlords we generally collect –
Name.
Address.
Email.
Tel.no.
Bank details.
Photo ID.
Land Registry Title Deeds.
We keep this information for 7 years from the end of our relationship as required by HMRC
For Tenants we generally collect –
Name.
Address.
Email.
Tel.no.
Bank details.
Photo ID.
Employment details.
We may pass some tenant data to relevant parties for legitimate purposes only, for instance we may-
• pass the names of new tenants to utility companies
• see references which were provided to letting/managing agents
• disclose details of a tenant who has left leaving rent arrears to a tracing agent or debt collector to help them recover money owed
• pass on forwarding addresses of former tenants to utility companies
• provide tenant's contact details to repairers if work needs to be carried out at the property
• inform the guarantor where the tenant has failed to pay rent
We keep this information for 7 years from end of our relationship as may be required by HMRC
For Sellers we generally collect –
Name.
Address.
Email.
Tel.no.
Photo ID.
Land Registry Title Deeds.
Anti-Money Laundering (AML) information using Smart Search.
If a sale goes through we keep this information for 7 years from the end of our relationship as required by HMRC.
If a sale does not go through we keep this information for 5 years from the end of our relationship as required for AML purposes.
For Buyers we generally collect –
Name.
Address.
Email.
Tel.no.
Photo ID.
Land Registry Title Deeds.
Anti-Money Laundering (AML) information using Smart Search.
If a sale goes through we keep this information for 7 years from the end of our relationship as required by HMRC.
If a sale does not go through we keep this information for 5 years from the end of our relationship as required for AML purposes.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Requests
You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you, please write to us at the address found on our ‘contact us’ page.
You may request that data we hold be deleted by STANLEY Chelsea but please note that if we have any legitimate obligation to hold the data we will decline this request until the legitimate obligation period has expired.
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.
Complaints
If you are not happy with our handling of your data please do contact our Managing Director, who will attempt to address your concern. If you are still not satisfied you have the right to appeal to the Information Commissioners Office (ICO). ico.org.uk/make-a-complaint
Last updated 31th May 2018